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ngaluru, India–Lately, Shaik Salauddin’s phone has been ringing off the hook. Delivery workers from around India have been calling this founder of a gig and platform workers’ union to share their grievances – some had accidents while trying to deliver groceries within the stipulated time, a few are in trouble with the traffic police and some others need help claiming their health insurance at hospitals.
“Last few months, I have been getting at least four to five calls daily,” Salauddin told Al Jazeera, flipping through his diary where he scribbles details about his calls. The recent rise of instant grocery delivery services in several cities has led to an increase in the number of accidents among other problems, he says. To help resolve the problems of the more than three million gig workers across India, Salauddin last year started Telangana Gig and Platform Workers Union.
The Indian grocery delivery space has seen a significant shift in the last six months with an explosion of 10-minute delivery startups. Y Combinator-backed Zepto, which is operated by KiranaKart Technologies Pvt Ltd, launched more than a year ago with this ultra-fast delivery offer (their app shows groceries rocketing around), while SoftBank-backed Grofers rebranded itself at Blinkit in December with an aim to enter the instant delivery market. Not to be left behind, food delivery firm Swiggy’s Instamart shortened its delivery times to match these timelines and deliver groceries within 20 to 30 minutes.
The burden of all of this falls on the already overworked delivery workers who typically have to make a certain number of deliveries in a day to earn the bonus companies offer them. In their attempt to make it within the ambitious promised time, delivery agents often end up taking risks including speeding, taking wrong turns in case it shortens the distance they need to cover or parking illegally. In the process, they not only risk their own lives, but often run afoul of police.
5km in 10 minutes
Kailash, a delivery agent in Bengaluru, asked for his name to be changed to avoid getting into trouble with Zepto, the company he has been delivering groceries for since October. His biggest gripe with the 10-minute grocery delivery startup is that it has increased the delivery radius from three to five kilometres, he said.